Shipping Policy

Sposa Jewellery and Gemstones

Doha, State of Qatar

Last updated: 8 August 2026

1. Shipping Coverage

Sposa Jewellery and Gemstones ships orders from our Doha, Qatar office to:

Destinations within Qatar
Countries across the region
Internationally, worldwide

2. Processing Time

Orders are carefully prepared, inspected, and packaged prior to shipment. Please allow [insert number] business days for order processing before your item is dispatched. Bespoke or customized pieces may require additional preparation time, which will be communicated to you at the time of order.

3. Delivery Timeframes

Estimated delivery times vary by destination and will be provided at checkout or in your order confirmation. As a general guide:

Within Qatar: [insert estimate, e.g., 1–3 business days]
Regional (GCC/Middle East): [insert estimate]
International (worldwide): [insert estimate]

Delivery times are estimates only and are not guaranteed, as they may be affected by customs clearance, courier delays, weather, or other factors outside our control.

4. Shipping Costs

Shipping costs are calculated based on destination and order value, and will be shown at checkout before you complete your purchase. [Insert details if you offer free shipping above a certain order value, or a flat rate structure.]

5. Secure & Insured Delivery

Given the value of our jewellery, all orders are shipped using secure, trackable, and fully insured courier services. A signature is required upon delivery to confirm safe receipt.

6. International Orders & Customs

6.1 For shipments outside Qatar, the recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country. These charges are determined by local customs authorities and are not included in your order total.

6.2 We are not responsible for delays caused by customs processing in the destination country.

7. Order Tracking

Once your order has shipped, you will receive a confirmation with tracking information so you can follow your delivery every step of the way.

8. Delivery Issues

8.1 If your order arrives damaged, please do not open the packaging further — take clear photos and contact us immediately at the details below so we can assist and liaise with the courier on your behalf.

8.2 If a delivery attempt is unsuccessful, the courier will typically attempt redelivery or leave instructions for collection; please follow the courier's guidance to ensure safe receipt of your order.

9. Order Finality

Please note that all orders are final upon confirmation, in accordance with our Terms & Conditions. We encourage you to review your order carefully, or contact us for a consultation, before confirming your purchase.

10. Contact Us

For any questions about shipping or an order in transit, please contact us at:

Sposa Jewellery and Gemstones
Office G35, Regus – The Pearl Island
Street 224, Area 66, Building 84

Piazza Level, QQ05A, Qanat Quartier

P.O. Box 301588 Doha - State of Qatar

Phone: +974 4042 9602
Mobile/WhatsApp: +974 3369 6767
Email: info@sposajewelry.com